GENERAL CONDITIONS
The following general contracting conditions apply to the sale of all products and services provided by the Web Site https://www.shafhome.com/
Therefore, the use by the user of the services offered by www.shafhome.com presupposes adherence by users to these conditions that are dictated and published by Sp-Berner Plastic Group, S.L., being It is essential that the user read the General Conditions carefully before Make the purchase.
Sp-Berner Plastic Group, S.L. reserves the right to modify these conditions, articles and prices at any time, although contracts will always be respected that have been previously made by the user.
PRICES
The prices are those indicated on the web www.spikhome.com at the time of making the order.
The price indicated on each product includes VAT (Value Added Tax).
WAY TO PAY
Purchases can be made through a secure payment gateway for payment with credit cards (1).
(1) The payment gateway: it is the safest way to make purchases through from Internet. Credit card information travels encrypted using a protocol secure (https) and is sent exclusively to the bank, which is responsible for authenticate the card.
The way of acting is the same as in the traditional POS in stores, with the same security since customer data is transmitted directly to the bank, who verifies in real time communicating it to the merchant and the client on the spot.
www.shafhome.com does not receive any data from the card used, since the information is transmitted to the bank that owns the payment gateway, in our case the Banco Popular Español.
DELIVERY
Orders will be sent exclusively by a courier company.
Delivery will be made at the address indicated by the buyer, which may be different from of his residence and delivered to any person indicated by him, being in all Identification cases are necessary when the package is delivered.
Delivery will take between 3 and 4 days approximately.
In the event that any of the products were not available at the time of order, Sp-Berner Plastic Group, S.L., will communicate via email or by telephone the new estimated delivery time, or any incident that could attend in relation to the level of stocks.
SHIPPING COST
Free shipping costs.
For shipments outside the peninsula and the Balearic Islands, request a quote and delivery time to via e-mail to info@sp-berner.com.
CHANGES
To make changes for a defective product, the buyer has the first 15 business days from receipt of order. Previously, the buyer has to send an e-mail to info@sp-berner.com.
Shipping costs will be free.
RETURN
The buyer will have a period of 15 working days from the receipt of the order to return the product. To do this, you must send an e-mail to info @ sp-berner.com.
In this case, the customer will only be liable for the shipping costs. Any return, Whatever the cause, it must be done in the original packaging.
To send the return, the buyer may use the transport company that decide, being recommended the acknowledgment of receipt.
The return of defective products will not generate any type of expense to the buyer, provided that it is communicated within 15 working days of receipt Of the order.
SECURITY
All payment operations are carried out through a secure server.
Sp-Berner Plastic Group, S.L. guarantees security and confidentiality in your communications with the user.
All personal data provided by clients of Sp-Berner Plastic Group, S.L. are registered with the Data Protection Agency for the purposes of the provisions of the Organic Law 15/1999, of December 13, on the Protection of Personal Data.
LEGALITY
The purchases made through www.spikhome.com comply with the legislation current Spanish.
For any problem derived from this contract, both parties submit expressly to the Courts and Tribunals of Valencia.